The essentials, simplified—so you’re never out of the loop.

What You Should Know

Everything you need, all in one place. From shipping times to returns and order support, this section breaks it down fast—so you spend less time searching and more time enjoying what you ordered.

How long does it take to process and deliver my order?

Once your order is placed, it’s typically processed within 1 to 2 business day and we ship on business days only. As soon as your order is on the move, you’ll receive a confirmation email with tracking details.

Missing or Damaged Items

If something seems off with your order, start by checking your order confirmation email to verify what should have been included.

If an item is missing, reach out to us with your name and order details—we’ll move quickly to make it right.

If an item arrives damaged, contact us and include photos of the product so we can resolve the issue as smoothly as possible.

My Order Hasn’t Arrived — What Should I Do?

If your order hasn’t shown up and you believe it may be lost, please contact us right away. We understand how important your order is, and we’ll jump on it immediately.

Our team will investigate the issue and may take up to 1–3 business days to review everything. Once complete, we’ll follow up with the next best steps to get things resolved quickly and smoothly.

What Is Your Return Policy?

For unopened items, you can return products within 30 days of delivery as long as they remain unopened and in sellable condition. Eligible returns can receive a full refund or exchange. Refunds are issued to the original payment method, minus any shipping costs.

For opened items, we accept returns within 15 days of delivery for store credit. The credit will reflect the product amount, minus shipping costs.

PLEASE NOTICE: Worn apparel are not eligible for return or exchange. If it’s being worn, it’s final.

Simple, fair, and designed to keep things moving smooth. ✨

How Long Does Shipping Take?

How Long Does Shipping Take?

Standard shipping typically arrives within 2–3 business days after your order ships, and we ship on business days only.

Quick turnaround, no guesswork—just your order on the move. 🚚✨

Do You Ship Internationally?

International shipping rates are calculated at checkout based on your location and the shipping method selected.

Delivery times typically range from 7–21 business days, depending on your destination and local customs processing. Please note that taxes, duties, and import fees are not included in the shipping cost and may be charged upon delivery.

We keep it global—but the final cost depends on where the journey ends. 🌍

Grab It. Gift It. Live It.

Spread the Merch Love

City lights, open books, and stories that move like the streets. Urban Overlooked celebrates the rhythm of urban life — comics in your hands, art on your walls, and moments meant for slow sips and bold conversations. Live the culture. Feel the energy. Don’t overlook the urban in you.

View the Collection

The Overlooked Tracks Podcast

More than a playlist — it’s a passport stamped in sound, carrying you across cities, cultures, and moments you didn’t know you were missing.

Listen While You Shop

Shop Big, Ship Free.Feel the Overlooked Flow.

Needle Drop Incoming...

Something special is taking shape behind the scenes — a digital crate-digging space made for real music heads. While we line up the records and polish every detail, know this: the launch won’t just be another shop… it’ll be a vibe, a destination, a place where independent sounds and culture live loud. Carefully curated, deeply rooted, and built for those who move to their own rhythm. Stay close — the needle’s about to drop.

FAQs

Please read our FAQs page to find out more.

What’s your shipping policy?

Orders on the Urban Overlooked online store are processed within 1–3 business days, with standard U.S. shipping handled by trusted carriers like USPS, UPS, or FedEx, typically arriving within 7–15 business days and accompanied by tracking details. For international orders, shipping times and carriers vary by destination and customs, but reliable global partners are used to ensure secure delivery, with customers advised to allow for possible delays due to customs or local conditions.

What’s your return policy?

Urban Overlooked accepts refund requests for defective, damaged, or misdescribed items within 7 days of delivery by contacting sales@genremediagroup.com with order details and photos. Customers are responsible for return shipping unless the error is ours, and approved refunds are processed to the original payment method within 7 business days. To read the full policy, click here.

📦 Returns & Refund Guidelines — Collectibles & Sensitive Items

Because many items we carry — including comic books, graded collectibles, and other sensitive products — are limited or condition-based, returns are accepted within 3 days of delivery only. After this window, refunds or exchanges may no longer be available.

To qualify for a return, items must remain unused, unopened, and in the same condition as when received, with original packaging intact. A receipt or proof of purchase is required for all return requests.

Certain products are final sale and cannot be returned, including gift cards and select collectible items. Partial refunds may be issued if an item is returned damaged, incomplete, or outside the approved timeframe (unless the issue was due to our error).

Once a return is received and inspected, you’ll be notified by email regarding approval. If approved, refunds are issued to the original payment method within approximately 15 days.

How do you protect my personal information?

Urban Overlooked collects personal information such as contact, order, and account details directly from you, through your use of our services, and from trusted third parties like Shopify and payment processors. We use this information to provide and improve services, process orders, prevent fraud, and deliver marketing, while safeguarding your privacy through security measures, limited disclosures, cookie controls, and compliance with applicable data rights and laws. You can read our full Privacy Policy for more details right here.

What should I know before using your site?

By using our website or placing an order, you agree to our Terms of Service. This includes guidelines on payments, product use, and account conduct. It's designed to keep everything smooth and secure for both of us. You can view the full terms anytime on our Terms of Service page.

Didn’t find your answer?

Don't hestitate to contact us. Feel free to reach out to us with any questions or concerns by heading to our Contacts Page right here.

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