FAQ

1. What is your privacy policy regarding customer information?

Please observe our Privacy Policy, which outlines how Urban Overlooked handles customer information, ensuring transparency and security in all data-related matters. Our Privacy Policy details our commitment to safeguarding your personal information and explains how we collect, use, and protect the data you entrust to us. You can access our Privacy Policy directly on our website to understand the comprehensive measures we take to uphold your privacy rights and maintain the confidentiality of your information.

2. What kinds of audio gear and accessories does Urban Overlooked offer?

Urban Overlooked offers a diverse range of top-notch audio equipment and accessories. Among our offerings are the 12" Passive DJ Speaker System and the 3 In 1 Multifunctional Wireless Lavalier Microphone, both ideal for various occasions such as live events, parties, and professional DJ performances, ensuring exceptional sound quality and ease of use. 

3. Do you have a size guide for clothing and footwear?  

Each clothing and footwear item includes a size chart to help you find the perfect fit. You can easily view sizes for men, women, and children, as well as for shoes, boots, swimwear, and lingerie through the provided size chart link. Should you have any inquiries about sizing or require additional assistance, don't hesitate to contact a customer service representative for support.

4. What payment methods do you accept?

Simply, we accept the following payment methods in order to purchase our products:  Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa

5. What steps should I take to start a refund process?

To kickstart the refund process, get in touch with our customer support team within 7 days of receiving your order. You can do this by sending an email to sales@genremediagroup.com. Remember to include your order number, details about the problem, and clear photos illustrating the issue. If a return is required, our customer representative will assist you in obtaining return authorization.

6. Who bears the responsibility for covering return shipping expenses?

Unless the return stems from our error, like dispatching an incorrect item, customers are accountable for return shipping costs. We recommend utilizing a traceable shipping service and furnishing the tracking details to one of our customer representatives.

7. What is the typical timeframe for processing a refund?

Upon receipt of the returned item, our team will conduct an eligibility inspection. Refunds will be completed within 10 business days from the date of receiving the returned item. Please be aware that it might take a few business days for the refunded amount to appear in your account. 

8. Which items are ineligible for refunds?

Some items, like intimate products, may not qualify for refunds due to hygiene and safety considerations. Refer to the product description for further information.

9. What is the expected timeframe for receiving my order?

Orders are typically processed within 1-3 business days of purchase. Our estimated delivery window is 7-15 business days from the date of order confirmation. Please be aware that unexpected factors such as customs processing delays, natural disasters, or public holidays might affect delivery times. Additionally, for products tailored to individual orders, there might be a slightly longer wait. Crafting products on a per-order basis helps us minimize excess inventory and reduce waste. We appreciate your thoughtful shopping choices!

10. Is it possible to make changes to my order after it has been placed?

Once an order has been placed, modifications, such as altering the shipping address, may not be feasible, particularly for custom-made orders. We advise reviewing your information carefully before confirming your order.

11. What recourse do I have in the event that my package goes missing or is stolen?

Urban Overlooked does not assume responsibility for packages that are lost or stolen after being marked as delivered by the carrier. It is advised to ensure a secure delivery location or utilize a tracking service for enhanced security measures.

12. How do I get in touch with Urban Overlooked for additional support?

For any inquiries about your order, refunds, or any other concerns, please don't hesitate to reach out to our customer service team at sales@urbanoverlooked.com. We're dedicated to providing top-notch assistance and ensuring your satisfaction.