Shipping policy

Updated February 17, 2026

PLEASE NOTE:

🌍 Shipping Availability Statement

At this time, the Urban Overlooked Online Store proudly ships to the following countries: United States, Canada, Japan, Spain and the United Kingdom.

We’re working diligently to expand our reach and make our products available to more customers around the world. Our team is currently developing international shipping options to include additional countries in the near future.

Thank you for your patience and continued support as we grow to serve you better.

1. Processing Time:

Orders are usually processed within a time frame spanning 1 to 3 business days, calculated from the moment of purchase. However, it's important to note that the processing duration might experience fluctuations, especially during periods of heightened demand such as peak seasons and promotional events. During such times, processing times may extend slightly beyond the standard range mentioned earlier.

2. Shipping Methods:

Our default shipping method is standard shipping, providing a reliable and cost-effective option for our customers. With standard shipping, your package will be dispatched using reputable carriers such as United States Postal Service (USPS), UPS, or FedEx, selected based on various factors including your location and the dimensions of the package. While these carriers are commonly utilized, please be aware that there could be other trusted carriers involved in the delivery process, ensuring the timely and secure transit of your order to its destination.

For international orders, please note that shipping times and carriers may vary depending on the destination country's customs regulations and shipping preferences. We strive to partner with reliable international carriers to ensure the efficient delivery of your package across borders.

3. Estimated Delivery Time:

We're need to inform you that our estimated delivery timeframe for your purchase is typically between 7 to 15 business days starting from the date of order confirmation. It's important to keep in mind that while we strive to meet these estimates, there are occasional factors beyond our control that may influence delivery times. Unforeseen circumstances like customs processing delays, natural disasters, or public holidays could potentially affect the speed of delivery. However, please rest assured that we're committed to keeping you updated and informed throughout the process.

Your patience and understanding during any such situations are greatly appreciated as we work diligently to ensure your order reaches you in a timely manner. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience as smooth and enjoyable as possible!

4. Tracking Information:

After your order has been dispatched, an email containing tracking details will be sent to you. With these tracking details, you'll have the ability to closely monitor the journey of your shipment and even estimate its expected delivery date. This way, you can stay informed every step of the way until your package safely arrives at your doorstep.

5. Shipping Charges:

When you're ready to check out, we'll calculate your shipping costs based on a few key factors: how heavy your order is, its size, and where it's headed. This way, you'll get an accurate estimate that reflects the specifics of your shipment, making sure you know exactly what to expect.

6. Multiple Shipments:

In certain instances, especially when an order comprises multiple items, it's possible that we may opt to ship them in individual packages. This approach is aimed at enhancing the speed of delivery, ensuring that you receive your items promptly.

As a result of this method, you can anticipate receiving separate tracking details for each package, allowing you to conveniently monitor the journey of each item until it reaches your doorstep. This practice not only facilitates quicker delivery but also offers enhanced visibility and control over the shipping process, thereby enhancing your overall shopping experience with us.

7. Order Modifications:

Once an order has been successfully placed, we strive to ensure its smooth processing and timely delivery. However, it's important to note that due to our efficient order fulfillment system, making modifications, such as altering the shipping address, might not be feasible. Therefore, we kindly advise you to carefully review all the details provided before finalizing your order. Taking a moment to double-check ensures that your information is accurate and up-to-date, minimizing the risk of any discrepancies or delays in receiving your package. Your satisfaction and convenience are our top priorities, and we appreciate your attention to detail in ensuring a seamless shopping experience with us.

8. Lost or Stolen Packages:

Urban Overlooked cannot be held responsible for packages that are lost or stolen after being marked as delivered by the carrier. We recommend ensuring that you designate a secure delivery location or consider utilizing a tracking service for additional security measures.

Should you have any inquiries or apprehensions regarding your order or our shipping protocol, please don't hesitate to reach out to our dedicated customer support team at sales@genremediagroup.com. Your confidence in Urban Overlooked is valued, and we are dedicated to ensuring your shopping journey with us is both seamless and satisfying.

ONE FINAL NOTICE ABOUT SHIPPING AND INTERNATIONAL VENDORS:

Some items available through Urban Overlooked are fulfilled by international vendors. Due to changing tariff regulations, customs policies, and regional shipping restrictions, certain products may not be eligible for delivery to destinations such as the United States, Canada, Japan, or other selected countries.

If an order cannot be shipped to your location, the Urban Overlooked team will contact you promptly with an update. Any affected item will be cancelled, and a full refund will be issued back to the original payment method used at checkout. We appreciate your understanding as we work to keep orders moving smoothly while respecting international shipping guidelines.

Enjoy your shopping experience, and once more, thank you for your interest!

Warm regards,

The Team of Urban Overlooked, A Member of the Genre Media Group, LLC.