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There's something you need to know about our products for intimate wear for men and women.

Intimate Wear FAQ

Our intimate wear collection for men and women is designed with comfort, support, breathability, and everyday style in mind. We offer soft, high-quality essentials and statement pieces made to help you feel confident, comfortable, and effortlessly stylish throughout the day.

What materials are used in your intimate wear collection?

Many of our intimate wear products are crafted with premium materials such as bamboo viscose, organic cotton, spandex blends, and breathable fabrics designed for softness, flexibility, moisture control, and everyday comfort.

Is your intimate wear designed for everyday use?

Yes. Our intimate wear collection for men and women is designed for daily comfort, support, and movement—whether you’re relaxing at home, heading out, traveling, or staying active throughout the day.

Are intimate wear items returnable?

Due to the intimate nature of these products, underwear, lingerie, bodysuits, masks, custom-made items, clearance products, and select final sale items are non-returnable and non-exchangeable. Please review sizing carefully before purchasing. Also, for more details on my refund policy, please read here for more details.

How long does it take to process and deliver my order?

Orders are processed and shipped within 24–48 hours, Monday through Friday. Once shipped, delivery typically takes 2–7 days via USPS in the United States.

This product can not be shipped to international locations due to product-specific and shipping restrictions.

We’re confident you’ll love your purchase—but if it doesn’t hit the way you expected, don’t worry… we’ve got you covered. 🌍✨

Need a refund—what’s the process?

If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery in like-new condition.

To request a refund or exchange, please email us at sales@genremediagroup.com with your order number, reason for the request, and preferred exchange details (style, color, and size if applicable).

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return request is approved, our support team will guide you through the next steps. Approved exchanges will ship at no additional charge. ✨

Grab It. Gift It. Live It.

Spread the Merch Love

Rep the culture. Back the rebels. Wear it loud. This ain’t just merch — it’s a middle finger to the mainstream. Every drop fuels the overlooked. Own it. Rock it. Loud.

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Arriving Soon: A Record Store You Won't Want to Miss!

We’re spinning something special behind the scenes — a digital crate-digger’s paradise built for true music lovers. As we fine-tune our catalog and organize every groove, rest assured: when we launch, it’ll be more than a store. It’ll be a destination. Curated, independent, and rooted in the culture — just the way you like it. Stay tuned.

FAQs

Please read our FAQs page to find out more.

What’s your shipping policy?

Orders on the Urban Overlooked online store are processed within 1–3 business days, with standard U.S. shipping handled by trusted carriers like USPS, UPS, or FedEx, typically arriving within 7–15 business days and accompanied by tracking details. For international orders, shipping times and carriers vary by destination and customs, but reliable global partners are used to ensure secure delivery, with customers advised to allow for possible delays due to customs or local conditions.

What’s your return policy?

Urban Overlooked accepts refund requests for defective, damaged, or misdescribed items within 7 days of delivery by contacting sales@genremediagroup.com with order details and photos. Customers are responsible for return shipping unless the error is ours, and approved refunds are processed to the original payment method within 7 business days. To read the full policy, click here.

📦 Returns & Refund Guidelines — Collectibles & Sensitive Items

Because many items we carry — including comic books, graded
collectibles, and other sensitive products — are limited or condition-based, returns
are accepted within 3 days of delivery only. After this window, refunds or
exchanges may no longer be available.

To qualify for a return, items must remain unused,
unopened, and in the same condition as when received, with original
packaging intact. A receipt or proof of purchase is required for all return
requests.

Certain products are final sale and cannot be
returned, including gift cards and select collectible items. Partial refunds
may be issued if an item is returned damaged, incomplete, or outside the
approved timeframe (unless the issue was due to our error).

Once a return is received and inspected, you’ll be notified
by email regarding approval. If approved, refunds are issued to the original
payment method within approximately 15 days.

How do you protect my personal information?

Urban Overlooked collects personal information such as contact, order, and account details directly from you, through your use of our services, and from trusted third parties like Shopify and payment processors. We use this information to provide and improve services, process orders, prevent fraud, and deliver marketing, while safeguarding your privacy through security measures, limited disclosures, cookie controls, and compliance with applicable data rights and laws. You can read our full Privacy Policy for more details right here.

What should I know before using your site?

By using our website or placing an order, you agree to our Terms of Service. This includes guidelines on payments, product use, and account conduct. It's designed to keep everything smooth and secure for both of us. You can view the full terms anytime on our Terms of Service page.