Orders on the Urban Overlooked online store are processed within 1–3 business days, with standard U.S. shipping handled by trusted carriers like USPS, UPS, or FedEx, typically arriving within 7–15 business days and accompanied by tracking details. For international orders, shipping times and carriers vary by destination and customs, but reliable global partners are used to ensure secure delivery, with customers advised to allow for possible delays due to customs or local conditions.

Urban Overlooked accepts refund requests for defective, damaged, or misdescribed items within 7 days of delivery by contacting sales@genremediagroup.com with order details and photos. Customers are responsible for return shipping unless the error is ours, and approved refunds are processed to the original payment method within 7 business days. To read the full policy, click here.

Because many items we carry — including comic books, graded
collectibles, and other sensitive products — are limited or condition-based, returns are accepted within 3 days of delivery only. After this window, refunds or exchanges may no longer be available.

To qualify for a return, items must remain unused, unopened, and in the same condition as when received, with original packaging intact. A receipt or proof of purchase is required for all return requests.

Certain products are final sale and cannot be returned, including gift cards and select collectible items. Partial refunds may be issued if an item is returned damaged, incomplete, or outside the approved timeframe (unless the issue was due to our error).

Once a return is received and inspected, you’ll be notified by email regarding approval. If approved, refunds are issued to the original payment method within approximately 15 days.

Urban Overlooked collects personal information such as contact, order, and account details directly from you, through your use of our services, and from trusted third parties like Shopify and payment processors. We use this information to provide and improve services, process orders, prevent fraud, and deliver marketing, while safeguarding your privacy through security measures, limited disclosures, cookie controls, and compliance with applicable data rights and laws. You can read our full Privacy Policy for more details right here.

By using our website or placing an order, you agree to our Terms of Service. This includes guidelines on payments, product use, and account conduct. It's designed to keep everything smooth and secure for both of us. You can view the full terms anytime on our Terms of Service page.